Frequently Asked Questions
Quick answers about prices, packing and delivery.
Prices and booking
What affects the price of freight?
The collection and delivery locations, the weight and size of the goods, how many items there are, and whether special handling such as a tail-lift is needed.
How long will delivery take?
It depends on the route and the service. We will confirm the expected delivery window when we give you a price.
Can I open a business account?
If you send freight regularly, email us about setting up an account. Accounts are subject to approval.
Sending freight
How should goods be packed?
Pack goods so that they can withstand normal handling. Stack pallets squarely, keep them within the edges of the pallet, wrap them securely, and clearly label every item.
Can you carry dangerous goods?
Please check with us first. Include the UN number, class and quantity in your email, so that we can tell you whether we can help.
Should I insure my freight?
Carrier liability is limited, so we recommend arranging transit insurance for goods of significant value.
What if nobody is available to receive the goods?
The driver will try to contact the receiver. If delivery cannot be completed, we will arrange the next step with you, and additional charges may apply.
Got something to move?
Email us what you are sending and where it is going, and we will come back to you with a price.